Gozz bvba cares about your privacy. Therefore, we only process data that we need for (the improvement of) our services and we will carefully handle the information that we have collected about you and your use of our services. We will never make your data available to third parties for commercial purposes.
About Data Processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
Web shop software
Our store is developed with software from WooCommerce, we have chosen for our webhosting myH2Oservers. Personal data that you make available to us for our services are shared with this party. myH2Oservers has access to your data to provide us (technical) support, they will never use your data for any other purpose. myH2Oservers is based on the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy.
Regular backups are made to prevent loss of data.
Our store is developed with software from WooCommerce, we host our store on a server under our own management. We have appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
We purchase web hosting services from H2Oservers. myH2Oservers processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. myH2Oservers has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. myH2Oservers is obliged to secrecy under the agreement.
Email and mailing lists
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.
For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data in order to improve the
services and, in that context, share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law.
Shipping and Logistics
When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.
When you place an order with us, it is our job to get your package delivered to you. We use the services of BPost to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence details with them. BPost uses this information solely for the purpose of executing the agreement. In the event that BPost engages subcontractors, it also makes your data available to these parties.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Gozz bvba may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we will be forced to share your data, but we will resist within the possibilities offered by the law.
We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must store invoices with your
(personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them.
In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems.
You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right of Rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.
Right to Transferability
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Gozz bvba. If you object, we will immediately cease the processing of your data pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently discontinue the processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.
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T (+32) 0470 19 18 90
Contact person for privacy matters
Sebastiaan Van Hoorebeke