Privacy policy

 

About our privacy policy

Gozz bvba cares about your privacy. Therefore, we only process data that we need for (the improvement of) our services and we will carefully handle the information that we have collected about you and your use of our services. We will never make your data available to third parties for commercial purposes. This privacy policy is applicable to the use of the website and the services of Gozz bvba that are derived from it. The effective date for the validity of these terms and conditions is 23/05/2018, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

Web shop software

WooCommerce

Our store is developed with software from WooCommerce, we have chosen for our webhosting myH2Oservers. Personal data that you make available to us for our services are shared with this party. myH2Oservers has access to your data to provide us (technical) support, they will never use your data for any other purpose. myH2Oservers is based on the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

WooCommerce

Our store is developed with software from WooCommerce, we host our store on a server under our own management. We have appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting myH2Oservers

We purchase web hosting services from H2Oservers. myH2Oservers processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. myH2Oservers has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. myH2Oservers is obliged to secrecy under the agreement.

Email and mailing lists

MailChimp

Our website uses MailChimp, a third-party company that handles the email traffic coming from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this you will no longer receive emails from our website. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and as part of this to share information with third parties.

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data in order to improve the services and, in that context, share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law. Reviews

Shipping and Logistics

PostNL

When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.

BPost

When you place an order with us, it is our job to get your package delivered to you. We use the services of BPost to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence details with them. BPost uses this information solely for the purpose of executing the agreement. In the event that BPost engages subcontractors, it also makes your data available to these parties.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In appropriate cases, Gozz bvba may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we will be forced to share your data, but we will resist within the possibilities offered by the law.

Retention periods

We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must store invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right of Rectification

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.

Right to Transferability

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Gozz bvba. If you object, we will immediately cease the processing of your data pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by email.

Contact details

Gozz bvba

Veldvoort 14 2990 Wuustwezel Belgium T (+32) 0470 19 18 90 E info@gozz.be

Contact person for privacy matters

Sebastiaan Van Hoorebeke